Terms & Conditions of Booking

Terms and conditions vary depending on whether you are in Duck House or one of our Shepherd’s huts

Farmhouse Terms and Conditions

  1. ONLINE BOOKING. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a confirmation email sent to you.
  1. CONFIRMING YOUR BOOKING. If booking is made more than 6 weeks in advance, then a non-refundable deposit of 25% is required to secure your booking, with the balance payable 6 weeks before arrival. If booking within 6 weeks of occupation then the full amount must be paid. Please note that your booking is not confirmed until you have received written confirmation from us. We reserve the right to refuse any booking before we have issued the confirmation email. Your booking is made as a consumer. You accept that we cannot be held liable for any business losses you may incur. As soon as you receive the confirmation email, you must check it carefully and any errors reported to us immediately.
  1. BOOKING COST. The prices quoted are in £’s Sterling and for the number of days requested. Included in the price is:- electricity, heating fuel, WiFi, bed linen ( 1 change per week ) and towels. Logs for wood burner (where applicable) and electric vehicle charging at extra cost. Prices are subject to change at any time, but will remain fixed once the booking is confirmed.
  1. SECURITY DEPOSIT. There is a security deposit payable with the balance of your holiday of £100. The cottage is inspected on your departure and the security deposit will, in most cases, be returned to you within 7-10 working days of your departure. If there is a reason why we have to hold part or all of the deposit we will contact you to discuss.
  1. CARE OF COTTAGE. Our cottage is lovingly cared for and maintained on a regular basis. We ask you to help us to maintain our high standards. Please report immediately anything that is broken, not working or requires attention so that we can arrange to remedy this prior to your departure, or in time for the next guest arriving.
  1. ALTERATIONS TO WEBSITE. We endeavor to ensure that the information contained in the website is correct and updated immediately if anything changes.
  1. OCCUPANCY. Must not exceed the numbers stated against the property details (unless by prior arrangement). If the occupancy is breached the owner (or his/her representative) can refuse you to take possession of the property, or make you leave before the end of the term. If this happens, we will treat this as breach of contract by you and you will not be entitled to a refund of monies or compensation.
  1. EQUIPMENT BREAKDOWN. Our cottage is checked prior to your arrival to ensure everything is in working order. However, just like home, equipment can breakdown at any time. Please report any breakdowns to Fiona or I immediately or by calling us on 07596-859794 or 07970-770165 respectively. We will Endeavour to fix the problem as soon as we are aware and is practicably possible. Over Weekends and Bank Holidays it may take a little longer. We will not be able to offer compensation unless you have been without the facility for more than 24 hours, or it is deemed to be a user fault.
  1. WI-FI. The cottage offers complimentary wi-fi. Unfortunately we cannot offer compensation for lack of WiFi due to difficulties experienced via the supplier of internet services.
  1. INSPECTIONS AND EMERGENCY REPAIRS. We may require access to the property during your stay to carry out inspections and emergency repairs etc. In all cases we will try to inform you in advance.
  1. DOGS. Dogs are welcome for an extra charge but we ask you to not allow them upstairs and not on the beds or sofas/chairs.
  1. SMOKING. All our properties are non-smoking areas.
  1. KEY COLLECTION. Your property is available from 3.00pm onwards and must be vacated by 10.00am on the day of departure to allow adequate time for cleaning for the next guests. In some instances we may be able to bring forward the entry time or extend the departure time. However we do need advance notice and we will only be able to confirm we are able to change the times 2 days before entry to the property. Keys must be returned to the owner (or key box if owner not available) by 10.00am on the day of departure. It is recommended that you use the key box during your stay to ensure the keys are kept safe and not inadvertently lost. You are responsible for ensuring the property is kept secure at all times during your stay.
  1. COMPLAINTS. If you have a problem please report it to the owner immediately where hopefully the matter can be resolved straight away. Reporting a complaint after the end of your stay is too late for us to rectify and properly investigate.
  1. CANCELLATION. Cancellation must be done by the person who made the booking. If you cancel your booking 42 days (6 weeks) before commencement, you will lose the deposit paid and cancellation within 42 days (6 weeks) may result in the loss of 100% of the booking fee depending on whether the dates can be re-booked.
  1. INSURANCE. We recommend that you take out suitable holiday cancellation insurance to cover your stay with us. This should include for illness (including Covid-19 cover) and car breakdown. If you chose not to take out adequate holiday insurance you are accepting full responsibility for the cost of your stay should you require to cancel your booking.
  1. UTILITY SERVICES. Utility costs are included in the cost of your stay with us. However we reserve the right to ask for a contribution to costs for excessive charges. Compensation cannot be paid for any loss of power, water, or for services provided by a third party. We will Endeavour to inform guests of any scheduled work of which we have been made aware in advance of occupation.

Shepherds Hut Terms and Conditions

  1. ONLINE BOOKING. When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a confirmation email sent to you.
  1. CONFIRMING YOUR BOOKING. If booking is made more than 6 weeks in advance, then a non-refundable deposit of 25% is required to secure your booking, with the balance payable 6 weeks before arrival. If booking within 6 weeks of occupation then the full amount must be paid. Please note that your booking is not confirmed until you have received written confirmation from us. We reserve the right to refuse any booking before we have issued the confirmation email. Your booking is made as a consumer. You accept that we cannot be held liable for any business losses you may incur. As soon as you receive the confirmation email, you must check it carefully and any errors reported to us immediately.
  1. BOOKING COST. The prices quoted are in £’s Sterling and for the number of days requested. Included in the price is:- electricity, water heating fuel, bed linen ( 1 change per week ) and towels. Logs for wood burner (where applicable) at extra cost. Prices are subject to change at any time, but will remain fixed once the booking is confirmed.
  1. SECURITY DEPOSIT. There is a security deposit payable with the balance of your holiday of £50. The cottage is inspected on your departure and the security deposit will, in most cases, be returned to you within 7-10 working days of your departure. If there is a reason why we have to hold part or all of the deposit we will contact you to discuss.
  1. CARE OF THE HUT. Our hut is lovingly cared for and maintained on a regular basis. We ask you to help us to maintain our high standards. Please report immediately anything that is broken, not working or requires attention so that we can arrange to remedy this prior to your departure, or in time for the next guest arriving.
  1. ALTERATIONS TO WEBSITE. We endeavor to ensure that the information contained in the website is correct and updated immediately if anything changes.
  1. OCCUPANCY. Must not exceed 2 persons (unless by prior arrangement). If the occupancy is breached the owner (or his/her representative) can refuse you to take possession of the property, or make you leave before the end of the term. If this happens, we will treat this as breach of contract by you and you will not be entitled to a refund of monies or compensation.
  1. EQUIPMENT BREAKDOWN. Our hut is checked prior to your arrival to ensure everything is in working order. However, just like home, equipment can breakdown at any time. Please report any breakdowns to Fiona or Mike immediately or by calling us on 07596-859794 or 07970-770165 respectively. We will Endeavour to fix the problem as soon as we are aware and is practicably possible. Over Weekends and Bank Holidays it may take a little longer. We will not be able to offer compensation unless you have been without the facility for more than 24 hours, or it is deemed to be a user fault.
  1. INSPECTIONS AND EMERGENCY REPAIRS. We may require access to the property during your stay to carry out inspections and emergency repairs etc. In all cases we will try to inform you in advance.
  1. DOGS. Dogs are welcome for an extra charge but we ask you to not allow them on the bed.
  1. SMOKING. All our properties are non-smoking areas.
  1. KEY COLLECTION. Your property is available from 3.00pm onwards and must be vacated by 10.00am on the day of departure to allow adequate time for cleaning for the next guests. In some instances we may be able to bring forward the entry time or extend the departure time. However we do need advance notice and we will only be able to confirm we are able to change the times 2 days before entry to the property. Keys must be returned to the owner (or key box if owner not available) by 10.00am on the day of departure. It is recommended that you use the key box during your stay to ensure the keys are kept safe and not inadvertently lost. You are responsible for ensuring the property is kept secure at all times during your stay.
  1. COMPLAINTS. If you have a problem please report it to the owner immediately where hopefully the matter can be resolved straight away. Reporting a complaint after the end of your stay is too late for us to rectify and properly investigate.
  1. CANCELLATION. Cancellation must be done by the person who made the booking. If you cancel your booking 42 days (6 weeks) before commencement, you will lose the deposit paid and cancellation within 42 days (6 weeks) may result in the loss of 100% of the booking fee depending on whether the dates can be re-booked.
  1. INSURANCE. We recommend that you take out suitable holiday cancellation insurance to cover your stay with us. This should include for illness (including Covid-19 cover) and car breakdown. If you chose not to take out adequate holiday insurance you are accepting full responsibility for the cost of your stay should you require to cancel your booking.
  1. UTILITY SERVICES. Utility costs are included in the cost of your stay with us. However we reserve the right to ask for a contribution to costs for excessive charges. Compensation cannot be paid for any loss of power, water, or for services provided by a third party. We will Endeavour to inform guests of any scheduled work of which we have been made aware in advance of occupation.
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